About a month ago my husband and I decided to go to Baja Fresh for dinner. We were wondering if Little J could eat anything there, so I decided to check out the website. After searching for about 15 minutes for any kind of nutritional info (and finding absolutely nothing) I decided to use my old standby and and click on the “contact us” button. That led me here : http://www.bajafresh.com/contact.php
I clicked on the “FAQ” link, on the off chance that there might me some allergen information there. What I saw was interesting….
I have severe allergies, whom may I contact for specific nutritional information?
Our nutritional page will provide basic nutritional breakdown of our menu items. If you have specific questions, please feel free to contact us and we will try to answer your questions to the best of our ability.
So I clicked contact us and dialed the number. It was Sunday and the offices were closed. Figures. So my husband and I pack Little J a plan B meal and headed out with the plan of speaking to a manager.
When we got to the Baja Fresh, I asked to speak to the manager, and he came out in a timely manner. I told him about Little J’s allergies to peanuts and eggs and asked if anything on the menu was safe. The manager looked behind the counter, pulled out some nutrition facts, looked me in the eyes and said, “I don’t know.”
I don’t know? How does a manager not know what they are serving in their own restaurant? Does Baja Fresh just not care? Are their “fresh” ingredients really that bad?
On Monday I called the Baja Fresh corporate offices to explain what had happened. The women on the phone apologized and proceeded to tell me that they weren’t sure about the factories that the ingredients were produced in and that any of the ingredients “may be produced in a factory with peanuts or other nuts or eggs”. The only foods that CONTAINED peanuts or eggs to her knowledge were the mayonnaise containing sauces. I was told that my concerns about the fact that no one knew about any allergens in the food would be forwarded to upper management and that someone would be contacting me. To this date no one has. I will be calling again.
I will keep all of you posted if I make any progress with Baja Fresh. Until I do,I won’t be letting Little J eat here.